Refund policy
Last updated: August 2026
Personalized Items
All of our keepsakes are custom-made using the photo(s) and other personalized content you provide. Because these items are personalized, we do not accept returns or exchanges, and refunds are not available for custom orders unless there is a verified issue with the product.
Final results depend on the quality and composition of the photo or other content you provide. If something doesn't look like it will work, we'll do our best to contact you before production begins to help resolve the issue.
Remakes for Damages, Defects, or Incorrect Orders (14 Days)
We offer a 14-day remake window, meaning you have 14 days from the delivery date to request a remake if:
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your item arrives damaged,
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your item is defective, or
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you received the wrong item.
To request a remake, email us at orders@LemonMadeMemories.com with:
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your order number, and
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clear photos showing the issue (and packaging, if applicable).
If approved, we'll provide a replacement at no additional cost.
No return shipping required: In most cases, you do not need to send the damaged, defective, or incorrect item back to us. We may request a return in rare cases for quality review.
Cancellations / Changes
Because each keepsake is made just for you, cancellations are not possible once production has started.
If you need to cancel or make a change, contact us as soon as possible at orders@LemonMadeMemories.com, and we'll do our best to help before production begins.
Refund Timing (If a Refund Is Approved)
If a refund is approved—for example, if a remake isn't possible—it will be issued to the original payment method within approximately 10 business days. Processing times may vary by bank or card issuer.
Contact
For questions about an order, email us at orders@LemonMadeMemories.com.