Privacy policy

Last updated: August 2026

This Privacy Policy explains how LemonMade Memories collects, uses, and shares personal information when you visit our website, make a purchase, or use our services.

Our store is powered by Shopify. Shopify helps us operate our website and process orders.

By using our website, you acknowledge the collection and use of information as described below.

Personal Information We Collect

Information You Provide

Depending on how you interact with our store, we may collect:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number, if provided

  • Order details

  • Payment information, which is processed securely by Shopify or our payment providers

  • Photos and images you upload for personalized products

  • Videos, audio recordings, messages, text, names, dates, or other content you provide for personalized products such as Voice Keepsakes

  • Information you provide when contacting us about an order or customer service issue

Automatically Collected Information

When you visit or interact with our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages and products viewed

  • Website interactions

  • Shopping cart and checkout activity

  • Purchase activity

  • Cookies and similar technologies

Information From Shopify

Shopify automatically collects certain device, usage, transaction, and other information necessary to operate the store securely and provide its services.

We do not directly store your complete credit card information. Payment information is handled by Shopify or the applicable payment provider.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Create personalized Photo Magnets, Voice Keepsakes, and other personalized products

  • Provide customer support

  • Communicate order updates

  • Arrange shipping and delivery

  • Improve our website, products, and customer experience

  • Prevent fraud and maintain website security

  • Send marketing communications when you have opted in or when otherwise permitted

  • Measure the effectiveness of our advertising

  • Understand how visitors interact with our website

  • Improve and optimize our advertising

  • Troubleshoot and resolve damaged, defective, or incorrect orders

When creating personalized products, we use the photos, images, videos, audio recordings, messages, text, or other content you provide for the purpose of producing and providing your personalized order and related services.

If you contact us regarding a damaged, defective, or incorrect item, we may use photos or other information you provide to evaluate the issue and, when appropriate, produce a remake or replacement.

Advertising and Analytics

We use third-party services to help us understand how visitors use our website, measure the effectiveness of our advertising, and improve our marketing.

These services may include Meta, which operates Facebook and Instagram, as well as analytics services we use to understand website activity.

Cookies, pixels, and similar technologies may collect or receive information about interactions with our website, such as:

  • Pages or products viewed

  • Items added to a shopping cart

  • Checkout activity

  • Purchases

  • Device and browser information

  • Other website interactions

Depending on the services and settings we use, limited customer information may also be shared with advertising providers for purposes such as measuring advertising performance, matching website activity with advertising platforms, and improving ad delivery.

Photos, videos, audio recordings, personal messages, and other content that you provide to create your personalized LemonMade Memories products are not shared with Meta for advertising purposes.

How We Share Information

We may share personal information with service providers when necessary to operate our business and provide our services, including:

  • Shopify, to operate our online store

  • Payment providers

  • Shipping carriers such as USPS and UPS

  • Email and communication providers

  • Website analytics providers

  • Advertising and marketing providers, including Meta

  • Other service providers that help us operate our website and fulfill customer orders

We do not sell or rent personal information for money.

We do not knowingly share children's personal information for advertising purposes.

Shopify and Your Data

Our store is hosted by Shopify, which processes certain personal information in order to provide its services to us.

You can learn more about how Shopify handles personal information through Shopify's Privacy Policy.

You can read how Shopify handles data here: https://www.shopify.com/legal/privacy.

Depending on where you live, personal information may be processed or stored outside your state, province, or country in accordance with applicable legal requirements.

Cookies and Tracking Technologies

Our website and the services we use may use cookies, pixels, and similar technologies for purposes such as:

  • Operating the website

  • Remembering preferences

  • Understanding website usage

  • Measuring website performance

  • Preventing fraud

  • Measuring advertising effectiveness

  • Supporting and improving our marketing

Depending on your location, you may have choices regarding certain cookies and the sharing or use of information for advertising purposes.

Children’s Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information directly from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete the information.

Security and Data Retention

We take reasonable measures to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

  • Complete and support customer orders

  • Provide our products and services

  • Maintain appropriate business records

  • Comply with legal obligations

  • Prevent fraud

  • Resolve disputes

Personalized customer content may also be retained as necessary to provide services associated with the purchased product.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a copy of certain information

  • Opt out of marketing communications

  • Withdraw consent where applicable

  • Opt out of certain uses or sharing of personal information where required by applicable law

To submit a privacy request, contact us using the information below.

Marketing emails include an unsubscribe option.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, contact us:

Email: hello@LemonMadeMemories.com